Terms of Service

Last updated: 25 September 2026, when section 12 on landing pages was added. For accounts created before 16 September 2026, these terms apply from 30 September 2026.

These terms govern your use of Postfjord, a service provided by Yogakollektivet Sverige AB, org. nr 556858-0699, Rallarvägen 10, 755 76 Vänge, Sweden ("Postfjord", "we"). By creating an account or using the service you agree to them, to our Privacy Policy and, for personal data you process through Postfjord, to our Data Processing Agreement, which forms part of these terms.

1. The service

Postfjord helps businesses market themselves in one place:

• postsocial: plan, write and publish content to social media accounts you control, and see how it performs.
• postchat: an inbox for direct messages and comments on your connected Instagram and Facebook accounts, contacts, and automations that answer and follow up, optionally with AI replies.
• postmail: email to your contacts. Some email features are available only to selected workspaces while they are introduced.
• An API, an MCP server for AI assistants, and integrations with other services.

Access is currently approved by hand, and we may decline a request. Features marked as beta or early access may change or be withdrawn.

2. Your account and workspaces

You must give accurate information and keep your login and API keys secure. You are responsible for everything done through your account and keys. A workspace owner is responsible for the members they invite, for what the workspace publishes and sends, and for the data it processes. You may only connect accounts, pages and domains you are authorised to manage. Postfjord staff may access a workspace when needed for support, security, abuse handling or a legal obligation.

3. Acceptable use

You may not use Postfjord to:

• publish or send content that is unlawful, infringes someone else's rights, is deceptive, harassing or hateful, or breaks the rules of the platform it is published to (such as Meta's terms and policies);
• send spam, or send messages or emails to people without a lawful basis;
• automate engagement in ways a platform prohibits, or try to get around platform limits;
• collect or process personal data unlawfully;
• attack, overload, probe or reverse engineer the service, or access data that is not yours.

4. Messaging and automation

Messages and automations run through the platforms' own APIs and must follow their rules, including when and how often a business may message a person. Postfjord stops automated messages to a person who replies STOP or a similar word, and you must not work around that. If you use AI replies you are responsible for what they say and for telling people they are talking to an automated assistant where the law or the platform requires it.

5. Email

When you send email through Postfjord you must:

• have a lawful basis for every recipient: consent, or the rules that allow a business to email its existing customers about similar products, as set out in the Swedish Marketing Practices Act and the GDPR, and be able to show it. For imported contacts, the existing-customer rule can be used only where Postfjord has enabled it for your workspace;
• never use bought, rented, shared, scraped or harvested lists, or addresses of people who have not dealt with you;
• confirm the legal basis when you add or import contacts, and give us information about where a list comes from if we ask;
• send only honest content with an accurate sender name, subject and company details, and never hide or disguise links;
• respect unsubscribes. Postfjord adds an unsubscribe link and your company name and postal address to every email, and an unsubscribed person can only be emailed again if they sign up themselves.

To protect recipients and every customer's ability to reach the inbox, Postfjord does not email addresses that have hard bounced or complained, and may apply sending limits shown in the app (starting low for new workspaces), check email addresses, content and links before and during sending, and send a new list in smaller parts first. We may hold, pause, limit or stop sending, require a review before a send goes out, remove addresses from a list, or suspend email for a workspace when a list or send looks risky, when bounce or complaint rates are too high, or when these terms may be broken. If you send from your own domain, you are responsible for that domain and its DNS settings.

6. Your data and your contacts' data

You own the data you bring to Postfjord. For personal data about your contacts you are the controller and we are your processor, as described in the Data Processing Agreement. You are responsible for having a lawful basis for that data, for informing your contacts, and for handling their requests. We help you with the tools in the app and on request.

7. Your content

You keep all rights to the content you upload, publish and send. You give us the licence needed to store, process and transmit it to deliver the service, including sending relevant text to the AI provider used by the features you choose. We do not use your content to train AI models.

8. AI features

AI drafts, plans and replies are generated automatically and can be wrong. Review them before you publish or send them; you are responsible for what goes out. AI usage counts against your plan's monthly budget. If you connect your own AI provider, that provider's terms apply to your use of it and its costs are yours.

9. Platforms and integrations

Postfjord depends on third-party platforms and services (such as Meta, LinkedIn, Google and YouTube, Amazon Web Services, Stripe and the integrations you connect). Their terms also apply to your use of them. They may change or restrict their APIs, reject or remove content, or suspend accounts, and we are not responsible for that. We do not guarantee that a post, message or email is accepted, displayed or delivered.

If you connect a YouTube channel, you agree to be bound by the YouTube Terms of Service. Google's use of your data is described in the Google Privacy Policy, and what Postfjord does with it under YouTube in our Privacy Policy.

If you connect an X account, the X Terms of Service and X's rules apply to what you post there.

10. Plans and payment

Plans, prices and limits are shown on the pricing page and in the app. Prices are in US dollars and exclude VAT and sales tax, which are added where applicable. For yearly plans the price is also shown per month. Payments are processed by Stripe.

• Paid plans are subscriptions billed monthly or yearly in advance and renew automatically until you cancel.
• You can cancel at any time under Account. The plan stays active until the end of the paid period and then moves to the Free plan; your data is kept, but limits for the Free plan apply.
• Payments are not refunded for partial periods, except under the right of withdrawal in section 11 or where the law otherwise requires it.
• We may change prices with at least 30 days' notice. The new price applies from your next billing period after the notice period.
• If a payment fails and is not resolved, we may move the workspace to the Free plan.
• If we offer extra email volume or other add-ons, their price, validity and terms are shown before you buy.
• Yearly plans renew for another year unless you cancel before the renewal date. If you are a consumer, we remind you in writing at least one month before the last day to cancel.

Postfjord is made for businesses. If you use it as a consumer, you also have the rights that mandatory consumer law gives you, including the right of withdrawal below.

11. Right of withdrawal for consumers

This section applies only if you are a consumer, meaning a natural person who buys mainly for purposes outside your business. It follows the Swedish Distance and Off-Premises Contracts Act (lag 2005:59). A business, including a sole trader buying for the business, has no right of withdrawal.

• Right of withdrawal. You have the right to withdraw from a paid plan within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract was concluded, which is the day you completed the purchase of the plan. If the last day falls on a Saturday, Sunday or public holiday, the period ends on the next working day.
• How to withdraw. Use Withdraw from contract here under Account in Postfjord, which is available for the whole withdrawal period. After you confirm, we email you a receipt showing when we received your withdrawal. You can also tell us clearly that you withdraw by email to hello [at] postfjord.com or by letter to Yogakollektivet Sverige AB, Rallarvägen 10, 755 76 Vänge, Sweden. You may use the model withdrawal form below, but you do not have to. It is enough that you send your message before the withdrawal period ends.
• Refund. If you withdraw, we refund all payments we received for the plan without undue delay and no later than 14 days after the day we received your message. We use the same means of payment you used, unless you expressly agree to something else, and you pay no fees for the refund.
• Service used during the withdrawal period. If you expressly asked us, by ticking the box on the Account page before you paid, to start providing the plan during the withdrawal period, you pay an amount in proportion to the part of the plan provided until you told us that you withdraw, and we refund the rest. If you did not make such a request, we refund the full amount.
• Renewals. The right of withdrawal applies when you enter into a new contract, not when an existing subscription renews.

12. Landing pages on postfjord.page

Postfjord hosts link in bio pages and landing pages for workspaces at postfjord.page. You are responsible for what your pages say, show and link to. A page may not:

• try to get people to give away passwords, codes, card or bank details or other private information, or look like the login, payment or account page of any service (phishing);
• spread malware, or link to harmful or deceptive software;
• pretend to be another person, business or brand, or suggest that one stands behind the page when it does not;
• hold or promote content or offers that are against the law, including scams and fake goods;
• use text, photos, music, videos, trademarks or other material you do not own or have permission to use;
• show sexual or adult content;
• hold hateful, violent or harassing content, or spam.

On the Free plan a workspace can publish a page once it has a social media account connected. Postfjord checks pages before they go live and asks Google about their links again every night. We may refuse to publish a page, and we may take a page down when it breaks these rules or the law, when a link on it is listed as unsafe, or when a court or authority requires it. When we take a page down we email the workspace owners with our reasons: which page, when, which rule it broke, whether the decision was made automatically, and how to ask us to look again. A page that was taken down cannot be published, moved or deleted until Postfjord puts it back. Repeated take downs can lead to suspension under section 13.

Reporting a page. Anyone can report a page with the Report this page link at the bottom of it, or by email to hello [at] postfjord.com with the address of the page. A person at Postfjord reads every report.

Appeals. If we took down your page, you can fix it and write to hello [at] postfjord.com to ask us to look again, or tell us why you think we got it wrong. A person at Postfjord handles every appeal, and we tell you the outcome and the reasons for it. This does not limit other ways the law gives you to challenge a decision, including going to court.

Copyright notices

If you believe a page on postfjord.page infringes your copyright, send a written notice to our designated agent below. It must include:

• your name, postal address, phone number and email address;
• the work you believe is infringed;
• the address of the page and what on it infringes, so we can find it;
• a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law;
• a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner;
• your physical or electronic signature.

If your page was taken down after a copyright notice and you believe that was a mistake or that the material was misidentified, you can send a counter notice to the same agent with your name, address and phone number, the address the page had, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, your consent to the jurisdiction of the courts where you live (or, outside the United States, where Postfjord may be found), and your signature. We may put the page back 10 to 14 business days after we receive it, unless the person who sent the notice tells us they have gone to court. We end the accounts of workspaces that repeatedly infringe copyright.

Designated agent: Nicklas Johansson, Yogakollektivet Sverige AB, Rallarvägen 10, 755 76 Vänge, Sweden. Phone: +46 76 310 90 18. Email: hello [at] postfjord.com, subject "Copyright notice".

13. Suspension and termination

You can delete your workspaces and your account at any time in the app. We may suspend or terminate access to all or part of the service if you break these terms, if your use risks harming recipients, other customers, the service or our providers, if payment is not made, or if a platform or the law requires it. Where reasonable we tell you first and give you a chance to fix the problem. On termination your data is deleted as described in the Privacy Policy.

14. Availability and changes to the service

We aim for high availability but provide the service as it is, without guaranteed uptime. Scheduled posts and sends are attempted at the scheduled time and retried for a limited time if a platform or provider is unavailable. We may change, add or remove features; if we remove a feature you pay for, we tell you in advance.

15. Liability

To the extent the law allows, Postfjord is not liable for indirect or consequential loss, lost profits or lost data, or for loss caused by a platform or provider rejecting, removing or delaying content, messages or emails. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim. You are responsible for claims that arise because content you published or sent, or data you processed through Postfjord, broke the law or these terms. Nothing in these terms limits liability that cannot be limited by law.

16. Changes to these terms

We may update these terms. We announce material changes in the app or by email at least 30 days before they take effect. If you do not accept a change you can cancel before it takes effect; continued use after that date means you accept the new terms.

17. Governing law

Swedish law applies. Disputes are settled by Swedish courts, with Uppsala District Court as the first instance, unless mandatory consumer law gives you another option. If you are a consumer and we cannot resolve a complaint together, you can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se).

Contact

Yogakollektivet Sverige AB, org. nr 556858-0699, Rallarvägen 10, 755 76 Vänge, Sweden. hello [at] postfjord.com