Help center
How can we help?
Every screen in Postfjord has a page here. Search, or start with the part you are using.
Nothing matches that. Write to hello [at] postfjord.com and we will answer, and add the page.
postchat
DMs, comments and automation
- InboxInstagram and Messenger direct messages in one place, with assignment, tags, saved replies, a pause on automation while a person is talking, and the 24 hour window respected.
- AutomationComment-to-DM, keyword, story reply, story mention, link and default reply automations built in a wizard, with click-tracked links, waits, conditions, tags, a follow gate, email capture, follow-ups, Claude answers and guardrails.
postmail
Newsletters, landing pages and link in bio
- Email campaignsBuild an email in the block editor, check it, send a test to yourself, and send or schedule it to the people who said yes.
- Signup formsLet people sign up for your emails on your website or your own form page, with an email to confirm.
- Email automationsA welcome email when someone signs up, or a short series of emails that go out by themselves, each after a wait you pick.
- Send from your own domainLet your campaigns and automations come from an address on your own domain, like hello [at] mail.yourbusiness.com, by adding three DNS records.
- Import contacts from a fileMove your email list from Mailchimp, Brevo, Klaviyo, MailerLite, Kit, Substack, beehiiv, Squarespace or Shopify with a CSV file, or straight from Brevo or Klaviyo with a key, and keep who said yes and who said no.
- Share with a friendGive every subscriber their own link to share, count the friends who join, and thank people with a reward at 1, 3 or 10 friends.
Your account and setup
- ChannelsConnect Instagram and Facebook, Instagram without a Facebook Page, Threads, X or your LinkedIn profile, set up conversation starters, the chat menu, Get Started and a default reply per account, share growth links with QR codes, and fix a connection that stopped working or does not deliver messages.
- MCP serverConnect ChatGPT, Claude, Gemini, Codex, Cursor or any MCP app to your workspace with a sign-in or an API key, and plan, draft and schedule posts in a conversation.
- Connect other appsBring your contacts in from Mailchimp, Brevo, Klaviyo or a CSV file, and let Meta Muse, Claude, ChatGPT, Codex or Cursor work in your workspace with a key you set up in three steps.
- Workspaces and membersOne workspace per brand, roles for the people in it, and what happens when you delete one or it is suspended.
- Your accountName, password, passkeys, language, emails from Postfjord, your plan and AI budget, and deleting your account.
- Academy, diplomas and the certificateTake the free courses on postfjord.com, save your progress with a code we email you, get a diploma per course and the Postfjord Certified Marketer certificate, and add them to LinkedIn.
- Help assistantThe question mark in the corner opens a chat with Claude that knows every help page and the screen you are on.
- Plans and billingWhat Free, Solo, Studio and Agency include, how to upgrade, and how limits work.
- Your own AI key and MailchimpRun Postfjord's AI on your own Claude, ChatGPT, Gemini, DeepSeek or Mistral key, sync contacts to Mailchimp, or move your Mailchimp audience over with its consent.
- Count your bookingsConnect Calendly, Acuity or any other booking system, and see which DMs and automations turn into booked classes and appointments.
- Link tags, sales and resultsPostfjord adds UTM tags to the links in your automations, emails and pages, counts the sales your Stripe payment links bring in, and shows bookings and sales each month on the Results card.
- Give a month, get a monthShare your own link. When someone signs up with it and starts a paid plan, you both get a month free.