Help center
How can we help?
Every screen in Postfjord has a page here. Search, or start with the part you are using.
Nothing matches that. Write to hello [at] postfjord.com and we will answer, and add the page.
Chat
DMs, comments and automation
- InboxInstagram and Messenger direct messages in one place, with assignment, tags, saved replies, a pause on automation while a person is talking, and the 24 hour window respected.
- AutomationComment-to-DM, keyword, story reply, story mention, link and default reply automations built in a wizard, with click-tracked links, waits, conditions, tags, a follow gate, email capture, follow-ups, Claude answers and guardrails.
Newsletters, landing pages and link in bio
- Email campaignsBuild an email in the block editor, check it, send a test to yourself, and send or schedule it to the people who said yes.
- Signup formsLet people sign up for your emails on your website or your own form page, with an email to confirm.
- Email automationsA welcome email when someone signs up, or a short series of emails that go out by themselves, each after a wait you pick.
- Reach the inboxHow Postfjord keeps your emails out of spam folders, what SPF, DKIM and DMARC do, how new senders start slowly, and how to read the Deliverability box.
- Send from your own domainLet your campaigns and automations come from an address on your own domain, like hello [at] mail.yourbusiness.com, by adding three DNS records.
- Landing pages and link in bioMake a link in bio page and pages for one offer, class or signup, on your own address at postfjord.page.
- Import contacts from a fileMove your email list from Mailchimp, Brevo, Klaviyo, MailerLite, Kit, Substack, beehiiv, Squarespace or Shopify with a CSV file, or straight from Brevo or Klaviyo with a key, and keep who said yes and who said no.
- Share with a friendGive every subscriber their own link to share, count the friends who join, and thank people with a reward at 1, 3 or 10 friends.
- Meta Pixel and Google Analytics on your pagesYour link in bio page and landing pages can tell your Meta Pixel and Google Analytics about new signups, only from people who tick a box to allow it. No cookies and no script on your pages.
Your account and setup
- ChannelsConnect Instagram and Facebook, Instagram without a Facebook Page, Threads, TikTok, X or your LinkedIn profile, set up conversation starters, the chat menu, Get Started and a default reply per account, share growth links with QR codes, and fix a connection that stopped working or does not deliver messages.
- Give your client a portalA link your client opens without an account. They see the posts coming up, what went out and how it did, this month's followers, bookings and sales, and the monthly reports.
- Brand reportBo writes a full brand report from three short steps, then one press puts it to work in your brand voice, your strategy and your first week of posts.
- FlowBuild a Flow step by step, the way you make each part: a post, a DM for people who comment a word, a landing page and emails. Press Go live and it runs until you close it to new signups or turn it off. Or let Bo build the steps for you.
- MCP serverConnect ChatGPT, Claude, Gemini, Codex, Cursor, GitHub Copilot, Windsurf, Notion Agent, Grok Bot, Hermes Agent or any MCP app to your workspace with a sign-in or an API key, and plan, draft and schedule posts in a conversation.
- Apps and integrationsEvery app Postfjord connects to, in one directory under Settings, Apps. Search, pick a kind, and set up Mailchimp, Calendly, Stripe, ChatGPT, Claude and more in a few steps.
- Workspace templates and copiesStart a new client's workspace as a copy of one you run, or from a template you saved, with the voice, automations and emails in place and everything switched off.
- Workspaces and membersOne workspace per brand, roles for the people in it, and what happens when you delete one or it is suspended.
- Your accountName, password, passkeys, language, emails from Postfjord, your plan and AI budget, and deleting your account.
- All workspaces on one pageFor agencies and anyone who posts for several businesses. See what goes out today, what waits for a client, what failed and the unread chats in every workspace at once.
- The Mac appPostfjord as a Mac app with its own window, a menu bar with shortcuts and exports saved straight to a folder. How to install it and what each menu does.
- Pause everythingOne switch that stops every post, email and automatic message your workspace would send, until you start it again.
- ZapierConnect Postfjord to the apps you already use. New signups, sales, posts and messages can start a Zap, and a Zap can add contacts, tags and draft posts.
- Academy, diplomas and the certificateTake the free courses on postfjord.com, save your progress with a code we email you, get a diploma per course and the Postfjord Certified Marketer certificate, and add them to LinkedIn.
- Agency brandingPut your agency's name and logo next to the client's brand on the review link, the monthly PDF report and their emails.
- Help, messages and BoThe Help button in the corner opens Home, Help and Messages. Bo answers your questions right away from the help pages, and Nicklas answers what Bo cannot.
- Plans and billingWhat Free, Starter, Solo, Studio and Agency include, how to upgrade, and how limits work.
- Team alerts in your team chatGet a short note in your team chat, like Slack or Discord, when a DM, a new signup, a sale or a failed post needs someone on your team.
- Postfjord ExpertsFind an agency or freelancer who runs your marketing in Postfjord, or get listed as one. How the list works, what it takes to join, the badge for your website and how requests reach you.
- Your own AI key and MailchimpRun Postfjord's AI on your own Claude, ChatGPT, Gemini, DeepSeek or Mistral key, sync contacts to Mailchimp, or move your Mailchimp audience over with its consent.
- Notifications on your phoneThe Postfjord app on iPhone and Android tells you when a DM needs you, when a conversation is assigned to you and when a post did not go out.
- Count your bookingsConnect Calendly, Acuity or any other booking system, and see which DMs and automations turn into booked classes and appointments.
- Cal.comConnect Cal.com with an API key and see which DMs, emails and landing pages turn into bookings. Everyone who books gets the tag Booked.
- Link tags, sales and resultsPostfjord adds UTM tags to the links in your automations, emails and pages, makes share links that do not show up as Direct, counts the sales your Stripe payment links bring in, and shows bookings and sales each month on the Results card.
- Give a month, get a monthShare your own link. When someone signs up with it and starts a paid plan, you both get a month free.
- Design in CanvaMake a post picture or video in Canva and bring it into the composer and the media library without downloading it. Open it in Canva again to change it.
- ShopifyConnect your Shopify store with one click, sell your products in DMs, on pages and in posts, and count the orders each DM, email or page brings in.