The Postfjord app on your iPhone or Android phone can ring when something needs you. Tap the notification and the app opens the conversation or the post.
What rings
- A DM that no automation answered. It goes to the person the conversation is assigned to. When nobody has it, it goes to the owners and editors of the workspace. A second message in the same conversation within 3 minutes does not ring again.
- A conversation assigned to you by someone else.
- A post that did not go out, or went out on only some of your accounts.
A DM that an automation answered does not ring. So a post where hundreds of people comment a keyword and get your link stays quiet.
Turn them on
- Open the Postfjord app on your phone.
- Open Inbox. The phone asks if Postfjord may send notifications. Press Allow.
Missed the question? Open Account in the app and tick Notifications on this phone under On this phone.
Choose what rings
Open Account in the app. Under On this phone, untick New messages or Publishing problems. Your choice counts for every phone you use with your account. Your emails have their own boxes under Emails from Postfjord.
Turn them off
Untick Notifications on this phone under Account, or turn notifications off for Postfjord in your phone's settings. When you sign out, the phone stops getting notifications for your account.
Lost a phone? Open Account on another device, find the phone under Where you're signed in and press Sign out. It stops getting notifications at once, also when the app on it is closed.
FAQ
Why do I get no notifications?
Check three things. Notifications for Postfjord are on in your phone's settings. Notifications on this phone is ticked under Account in the app. Your app is up to date in the App Store or on Google Play.
Does a viewer get notifications?
No. Notifications go to owners and editors, the people who answer the inbox. A conversation assigned to a viewer rings the owners and editors instead.
What does the notification show?
The name of the person and the start of their message, or which post did not go out. Your phone's settings decide whether it shows on the lock screen.