Plans and billing

Postfjord has five plans. Every plan includes scheduling, the AI composer, the inbox, DM automation and MCP. The plans differ in how much you can use.

The yearly price is per month, paid for the year at once.

Upgrading

Open Account and pick Starter, Solo, Studio or Agency, monthly or yearly. Payment is handled by Stripe. Before you pay, you tick that you agree to the Terms of Service, and Stripe shows your right of withdrawal next to the pay button. The plan applies to every workspace you own within a minute.

Right after the purchase you get an order confirmation by email: the plan, the price per billing period and per month, the seller, and your right of withdrawal with the model withdrawal form. Keep it. Stripe sends the receipt for the payment.

Before you choose a plan, tick Start my plan now on the Account page. You need it to buy: the plan starts the moment you pay. If you buy as a consumer and withdraw within 14 days, you get back the price minus the days you used, as described below.

Managing your subscription

With a subscription every plan stays on the Account page. Switch to Starter, Switch to Solo, Switch to Studio or Switch to Agency (monthly or yearly) first shows what you pay now for the rest of the period, including VAT, and nothing changes until you confirm. The plan only switches when that payment goes through: if your bank wants you to approve it, Stripe's payment page opens, and if you leave or the card is declined, you keep your plan and are not charged or asked again. A switch to a cheaper plan or to monthly costs nothing now; the rest of the period is credited to your next invoices and the plan switches at once. Cancel subscription goes straight to cancelling. Account → Manage billing opens the Stripe portal where you update your card, download invoices, change your billing details or cancel. A cancelled plan runs until the end of the period you paid for, then the workspaces go back to Free. When you cancel, we email you the date the plan ends, and once more 3 days before that date. Changed your mind before that date? Open Manage billing and renew the plan there.

A yearly plan renews by itself. About 45 days before it renews, we email you the renewal date, the price and the last day to cancel, so you always have more than a month to decide. Monthly plans get no reminder.

Right of withdrawal

If you buy a plan as a consumer, you can withdraw from it within 14 days without giving a reason. The 14 days start the day after the purchase, and when the last day is a Saturday, Sunday or public holiday, the period runs to the next working day. The order confirmation and the Account page show the date. A business, including a sole trader buying for the business, has no right of withdrawal, and a renewal does not start a new withdrawal period.

To withdraw, open Account and press Withdraw from contract here. It is there for the whole withdrawal period. Check the contract, your name and the address for the receipt, then press Confirm withdrawal. The plan ends at once, your workspaces move to Free with everything kept, and you get a receipt by email with the time we received your withdrawal. You can also withdraw by email to hello [at] postfjord.com or by letter to Yogakollektivet Sverige AB, Rallarvägen 10, 755 76 Vänge, Sweden, with or without the model form in section 11 of the terms.

How a withdrawal is handled:

• We refund no later than 14 days after we receive it, to the means of payment you used, without fees.
• Without the start request, you get everything you paid back.
• With the start request, you pay for the part of the plan provided until you withdrew: the share of the billing period that had passed. Withdrawing from a yearly plan after 3 days refunds about 99 percent.
• The refund is booked as a credit note on your invoice in Stripe, so your receipts stay correct.

X add-on

Posting to X is an add-on for one workspace: $12 a month, with 40 posts to X a month, with or without links. It can be added on any plan except Free. On Founder it is included. Under Account, X add-on, press Add X add-on next to the workspace. Stripe opens, you tick the terms and pay, and the add-on shows as On within a minute. It is a monthly subscription of its own, also when your plan is yearly, and its month starts the day you add it.

• The 40 posts start again each month, on the day the add-on renews. Posts you did not use do not carry over.
• A post counts once X has taken it. A post that fails, or that X refuses, does not use one.
• When the 40 are used or already scheduled, Postfjord does not let you schedule more posts to X before they renew. You are never charged for more.
• Remove X add-on stops the renewal. X keeps working until the end of the month you paid for, and nothing more is charged. Keep X add-on undoes that before the month ends. You can also cancel it in Manage billing.
• If your plan ends and the workspace goes back to Free, the add-on stops renewing and ends with its month. Deleting the workspace ends it at once.
• If the workspace gets a new owner, the add-on of the old owner stops renewing and ends with its month. The new owner can then add their own. If you bought the X add-on and then handed the workspace to someone else, you can still withdraw within the 14 days: write to hello [at] postfjord.com, since the workspace no longer shows on your Account page.
• The order confirmation and the right of withdrawal work as for a plan: you get the confirmation by email, you tick Start the X add-on now before you buy, and Withdraw from contract here next to the workspace under X add-on is there for the 14 days.
• The X add-on also gives Mentions 300 X reads a month for searching X. The owner can buy 1,000 more for $9 under All settings → Mentions → X reads. You pay once, nothing renews, and bought reads never run out, but they only work while the workspace has the X add-on.
• You can withdraw from a purchase of X reads within 14 days if you bought it as a consumer. Under Account, X reads you bought, press Withdraw from contract here next to the purchase. The reads from it that are not used yet are removed, and you get back their share of what you paid. For example, with 250 of the 1,000 used, you get back 75 percent. Reads already used are not refunded.

Keyword pack

The Keyword pack gives one workspace 10 more Mentions keywords: $9 a month, on any paid plan. Free cannot add it. Under Account, Keyword pack, press Add the pack. Stripe opens, you pay, and the 10 keywords are ready within a minute. It is a monthly subscription of its own, also when your plan is yearly, and its month starts the day you add it.

• Remove stops the renewal. The keywords stay until the end of the month you paid for, and nothing more is charged. Keep it undoes that before the month ends.
• If the workspace gets a new owner, the old owner's pack stops renewing and ends with its month. The new owner can then add their own.
• The order confirmation and the right of withdrawal work as for a plan: you tick Start the Keyword pack now before you buy, and Withdraw from contract here under Keyword pack is there for the 14 days.
• Like the X add-on, the Keyword pack is not sold through Shopify yet.

Free months from referrals

Share your link from Account and get a month free for each friend who starts a paid plan. They get a month free too. See Give a month, get a month.

Deleting your account

Account → Delete my account also ends your subscription, right away instead of at the end of the period, so nothing is charged once the account is gone. The time left in the period is not refunded. To use it, cancel the subscription first and delete the account when the period has ended. Within the withdrawal period, a consumer who wants the money back presses Withdraw from contract here before deleting the account. If Stripe cannot be reached, nothing is deleted and you can try again a few minutes later.

Enterprise: limits set for you

Do you have a big audience, or more than 15 brands? Write to us and we set up an Enterprise plan with you. You get everything on Agency. We agree on the numbers you need: workspaces, connected accounts, members, posts per month, AI budget, automations that run, active DM contacts, emails per month, automatic DMs per hour, analytics history, storage, landing pages, video pages a month and questions checked in AI answers.

• We set the numbers on your account. Every workspace you own on Enterprise gets them.
• Account lists all your limits under Your limits. The numbers we set for you are marked Set for you.
• You pay by invoice, at the price we agree on together.
• Only Postfjord can change the numbers. Write to hello [at] postfjord.com when you need more room.

What happens at a limit

Postfjord tells you before you get there. The calendar shows how many posts this month has used, and the Connect and Invite buttons show a notice with an upgrade link when the workspace is full.

• Posts per month: a scheduled post past the limit is marked failed with a clear message. Upgrade or move it to next month and retry. Posts due in the same minute are published together, so the count can land a post or two over.
• Connected accounts and members: the Connect and Invite buttons explain the limit. After a move to a smaller plan, see Moving to a smaller plan.
• Automations: on Free, only the oldest enabled automation runs.
• Active contacts: when the month's limit is reached, automations pause for new people. You can still reply by hand to everyone.
• AI in Design: Rewrite, Say it, Remove background, Erase and the ad texts in the design editor are on the paid plans. Free shows a note with an upgrade link.
• AI budget: drafts stop until next month. The budget is shared by every workspace you own.
• Emails per day: the rest of an email waits and goes out the next day, and the send screen shows when the last part goes. In a workspace's first 14 days of sending the number a day is lower: 500 on days 1 to 3, 1,000 on days 4 to 7 and 2,500 on days 8 to 14.
• A deleted workspace still counts. The AI budget it used this month, and its posts on Free, stay on your account until the month ends. Making a new workspace does not start the month again.

Moving to a smaller plan

A smaller plan can have room for fewer connected accounts or fewer people than your workspace has. Nothing is deleted. The oldest keep working, and the newest are paused:

1. The accounts you connected first, up to the new plan's number, keep posting. The others are paused: nothing is posted or sent from them, and their messages and comments still come in.
2. The workspace's owner always keeps their place. Then the people who joined first, up to the new number, with other owners first in line. The others are paused and see a calm page instead of the workspace.
3. The owner gets one email that lists what was paused.

To bring them back, upgrade under Account, or make room: disconnect an account under Channels, or remove a person under Settings, Members. The oldest paused one comes back by itself, within seconds. Read more in Channels and Workspaces and members.

FAQ