Every DM to your Instagram account and Facebook Page lands in the same inbox, next to the comments on your posts. Reply from the desktop, see who is waiting, hand threads to a colleague, and never lose a customer in the Instagram app again.
One thread per person
Messages from the same person stay in one thread, whether they wrote on Instagram or Messenger. You see their name, the channel, the last message and how long they have waited. Open, Mine, Unassigned and Closed views keep a busy inbox readable.
The 24 hour window, handled
Meta only lets a business reply within 24 hours of the last message from the person. Postfjord shows the time left on every thread and blocks a reply that would fail, so you never wonder why a message did not go out.
Built for a team
Assign a thread to a colleague, or take it with Assign to me. The first person who answers an unassigned thread gets it. Close a thread when it is done; a new message from the person reopens it with the same owner. Close all conversations assigned to me clears your queue at the end of the day.
Tags, fields and saved replies
Tag threads (with folders and colours), keep custom fields on every contact, and answer common questions with saved replies: press the bookmark or type / in the reply box, pick one, and {name} becomes the person's first name. The Contact panel shows the email, the fields, the last automation the person went through and the links they clicked.
Human first, automation second
When you reply, automation in that thread pauses for a while (30 minutes by default) so a bot never interrupts a person. Turn automation off for any thread with one switch. When someone writes STOP, they are opted out for good and no automation ever writes to them again, but you still can.
Comments too
Comments on your posts show up in the inbox. Reply publicly, or send the person a private message straight from the comment, which is how comment-to-DM automations work.
Contacts, exported
Everyone who has messaged you is listed under Contacts with tags, email and custom fields. Filter by tag, channel or "has email" and export the list as CSV whenever your newsletter tool needs it.
FAQ
Does the inbox work with a personal Instagram account?
No. Meta only allows message access for Instagram business and creator accounts connected to a Facebook Page. Switching takes a minute in the Instagram app.
Can several people answer from the same inbox?
Yes. Every member of the workspace sees the same inbox, each reply shows who sent it, and threads can be assigned so nobody answers the same person twice.
Do you read my messages?
No. Messages are stored in your workspace so the inbox can show them, and in the app only your workspace members can read them. Postfjord staff access a workspace only when needed for support, security, abuse handling or a legal obligation. See the privacy policy for details.