Press the round Help button in the bottom right corner of any screen. A small chat opens where you can ask how anything in Postfjord works, in your own words and language.
What it knows
The assistant has read every help page, and the app tells it which screen you are on and a little about the workspace: how many channels are connected, whether posts have failed, how many automations exist. So "why is nothing publishing" on a workspace without channels gets "connect Instagram and Facebook first, under Channels" instead of a generic answer.
What it does not do
It explains, it never acts. It cannot change settings, send messages or publish. When an answer points to a screen, a button under the answer takes you there and you do the rest. It never asks for passwords or card details.
Cost
Help questions are not taken from your AI budget. They are counted per workspace so we can see what it costs, and a question costs well under one cent. A workspace can ask up to 1,000 questions a month. After that the assistant says so, and every answer is still on the help pages.
FAQ
Can I ask in Swedish?
Yes. It answers in the language you write in.
What if it does not know?
It says so and points you to hello [at] postfjord.com. Every unanswered question helps us improve the help pages.
Does it remember earlier questions?
Within one open chat, yes. Close the panel and the conversation is gone; nothing is stored.