Academy / Get more customers from Instagram

Lesson 5 of 5 · 5 min

Collaborations and local reach

Reach new people through the businesses and customers around you: collab posts, shared offers, location tags, and thanking everyone who mentions you.

Quick recallWhy does replying fast matter so much?Think of your answer, then open.

People often ask other businesses too, and the first answer often gets the booking. Speed is the cheapest advantage a small business has.

Your next customer probably already follows someone near you: the café next door, the running club, the physio down the street.

Find three partners

Look for businesses with the same customer and a different product: a yoga studio and a physiotherapist, a salon and a wedding photographer, a dog groomer and a pet shop, a bakery and a coffee roaster. Write down three names. Write to one this week with a concrete idea, not "let's collaborate".

Four ways to work together

  1. A collab post. Two accounts share one post, shown on both profiles. You invite the partner in the Instagram app when you post.
  2. A shared offer. "Show your running club card and get your first class free."
  3. A takeover or a guest. The physio answers questions in your stories for a morning.
  4. A small event. A class followed by coffee next door. Both of you post before and after.

For local signals, tag the location, name the neighborhood in caption and bio ("yoga East Colfax"), and share customers' posts when they tag you, with their permission.

Thank everyone who mentions you

When a customer tags you in their story, thank them. The automation Thank people who mention you in a story sends a thank-you DM when someone tags your account, by default once a day per person. Add a small gift if it fits: "Thank you for the tag! Here is 10% off your next visit." The mention shows in the inbox, with a link to the story when Meta provides one.

The Mentions page, where tags of your brand appear.
The Mentions page, where tags of your brand appear.

Do it

  1. Write down three possible partners.
  2. Send one a message with a concrete idea and a date.
  3. Press the button below and set up the thank-you for mentions.

Quick check · 3 questions

Check what stuck

Which business is a good partner for a dog groomer?

Show the answer

A pet shop. Same customer, different product. You send each other people instead of competing for them.

What does a collab post do on Instagram?

Show the answer

Shows one post on both accounts, so both sets of followers see it. You invite the partner from the Instagram app when you post, and they accept.

A customer tags you in their story. What can Postfjord do?

Show the answer

Send them a thank-you DM with the mention automation. By default once a day per person. The mention shows in the inbox, with a link to the story when Meta provides one.

Thank people who mention youOpens Automation in Postfjord. Press New automation and pick Thanks for a mention, which thanks people who mention you in a story.

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